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Vicky _CW_0302_1080px Vicky Conroy

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Dec 05 2025

We’re still getting conversion wrong in UK higher education

Image of a busy university social area

Every year, universities invest heavily to drive applications before the January UCAS deadline.

And then something predictable happens.

We either start searching for the big conversion idea, the standout campaign, the innovative event, the new initiative that will persuade offer holders to choose us. Or we execute an email dominated, non-personalised conversion plan with content coming from multiple departments across the university, often with inconsistent tone and brand styles.

After working with and for universities for over a decade, I increasingly think the sector is solving the wrong problem.

Universities don’t lose conversion momentum because of a lack of activity or a big idea. They lose it because of strategy.

The critical window we underestimate

Between January and May (DBD), applicants move from exploration to commitment.

This is when students decide:

    • Where they feel confident
    • Where they belong
    • Where their future feels secure

Yet institutionally, this period often lacks the same strategic clarity applied to application generation.

Conversion becomes a collection of campaigns, events, and communications rather than a deliberately designed decision journey.

What actually influences firm choice?

The fundamentals are well known. The challenge is strategic prioritisation.

1. Meaningful academic engagement

Consistent access to academics, honest conversations about teaching, expectations, and outcomes remains one of the strongest conversion drivers. But too often this sits outside core recruitment strategy rather than at its centre.

2. Student-to-student connection

Applicants look for proof that people like them succeed and belong.

Targeted peer engagement regularly outperforms large-scale activity, yet many strategies still prioritise reach over relevance.

Belonging isn’t created through volume. It’s created through connection.

3. Personalisation that supports decisions

Most universities communicate frequently during conversion.

Fewer genuinely help applicants make decisions.

Students need clarity on accommodation availability, cost of living, career outcomes, academic preparedness and wellbeing.

Strategically, conversion works best when engagement shifts from persuasion to reassurance.

The strategic trap

Universities often ask:

  • What should we do for conversion?

A stronger question might be:

  • What does an applicant need to feel confident choosing us and where are we currently creating uncertainty?

This subtle shift changes everything and aligns marketing, admissions, academics, and student services around a shared objective: reducing uncertainty. Because applicants rarely reject universities due to lack of innovation. They walk away when processes feel slow, impersonal, or unclear.

The sector challenge

In a financially constrained environment, improving conversion is one of the few recruitment levers fully within institutional control.

But it requires treating January–May as strategically important as September–January.

Not more activity.
Better alignment.
Clear ownership.
Applicant-centred design.
Personalisation.

Conversion success isn’t about the next big idea or doing the same as we always do.

It’s about making better strategic choices.

My view: universities lose the most conversion momentum because strategy fragments after offers are made.

Interested to hear from others working in HE recruitment. Where do you see conversion strategies breaking down in practice?

Vicky _CW_0302_1080px
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